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Thank you for choosing Explore Lamu to manage your payments for local products and services.

Your support enables us to help local vendors and service providers to grow their businesses, as well as contribute to some amazing community projects.

We charge a small fee for each transaction so that we can provide small businesses with access to the technology required to process card payments, meaning they can make sales to more customers.

What’s more, half of all our profits go to carefully selected projects and charities which benefit our island community.

About Explore Lamu

Explore Lamu provides local goods and service providers on the Island with a secure and simple way to accept credit card payments.

When you make a payment to a vendor on Explore Lamu your transaction is managed securely via Stripe. As we don’t store your credit card information on our website and as no financial data is accessible by our vendors Explore Lamu provides visitors to the islands with the lowest possible risk payment solution. Once your card is registered on our platform you can repeat payments without having to re-enter your confidential information again. And should you lose your card or mobile device your payments on our platform will still process as normal until you cancel your credit card. You can access your Explore Lamu account from any device with an internet connection provided you login securely with your username, password.

 

Local Providers my present you with a QR code which will link you directly to their payment page. And you should see their name and an image of the seller or their store as confirmation that you are making a payment to the right person.

 

When you make a payment please remember to add a reference note for your own records and then set the amount that you would like to pay.

FAQ

Explore Lamu is a UK based company. We  process your payment via Stripe who provide secure global payment infrastructure. We don’t store your payment information or share it with vendors.

Explore Lamu adds a small service fee and any associated tax to your total payment. This service fee enables us to provide support and our digital service to Lamu and enables us to raise funds for positive community projects. View service fee rates here.

Vendors earn 100% of each payment made to them. Your payment via Explore Lamu will include our Service Fees and Taxes which goes towards their payment transaction fees, local support and platform operating costs. es

Explore Lamu gives half of all its profits to local community projects and charities and our infrastructure supports local businesses by providing them with new sales channels. Every payment you make on our platform supports this initiative and contributes positively to our Island community.

Yes. Please feel free to negotiate your prices and come to your own agreement of sale for the goods or services you are buying. Explore Lamu is not a party to these agreements so please make sure you have complete acceptance and a witnessed agreement with your vendor before your process the payment.

No. Explore Lamu bears no responsibility for goods or services provided by vendors who use our system to accpet payments. Its is the Vendors sole responsibility to provide goods or services as agreed directly with you the client.

Yes. When you process a payment on Explore Lamu we place a hold on your credit card to the value of your total payment. You have 24 hrs to raise a complaint with us or request a refund on your payment before your transaction is completed. We will require proof that goods or services were not provided as agreed with the vendor, and will require the vendors acceptance of your claim. Where the vendor does not accept your claim you will need to escalate your claim to the village chief or local Lamu authorities. After 24 hours your payment will be processed to completion and is non refundable by Explore Lamu. After 24 hrs you would need to negotiate any refund or settlement with the vendor directly. If your claim is received and accepted within 24hrs of your payment your funds will immediately released back to your credit card. If your claim is not accepted you will have up to 7 days to gain acceptance or agreement from the vendor or local authorities before your payment is processed or released. 

Yes. We would love you get bet involved with our local projects and charities. View the local projects we support and engage with them directly. Local projects welcome donations and volunteers. 

Explore Lamu will provide you with a Business Card which links to your payment page. Simply show it to your client to accept payments by credit card. You can also take a screenshot of your payment code and share it from your phone. Remember to agree your price before completing payment. Order / payment confirmation will be set to you by email but you can always ask your client to show you proof of payment on their phones too.

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Customer Reviews

“Explore Lamu made it possible for me to buy fabulous local crafts. I would never have been able to purchase them without the service....”
Hellen
Visitor
“I made a mistake when i processed my payement but i was able to quickly explain the problem and because the vendor agreed with the changes we sorted it out instantly. Thank you for the service and support”
David
“It was so easy to scan the vendors payment code and complete the payment. Thank you .”
Michael
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